Service Standards for Transfer Payment Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs*.

PS is committed to adhering to the following transfer payment service standards:

For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.

*The Disaster Financial Assistance Arrangements program is excluded  

Transfer Payments' Service Standard Results

Public Safety Canada (PS) is committed to reporting on service standards for its transfer payment programs on a semi-annual basis. Results from this reporting period are as follows:

For the period of April 1, 2015 to March 31, 2016

Acknowledging the receipt of a funding request: 15 Business days

Results: 83% of all proposals were acknowledged within 15 business days

Communicating a funding decision after receiving a completed application is submitted: 52 Weeks

Results: 97% of all funding decisions were communicated within 52 weeks

Issuing a payment following receipt of all required documentation: 30 Business days

Results: 82% of all payment requests were sent within 30 business days

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